TERMS OF SERVICE

Last Updated on 22nd July 2023

The following are terms of a legal agreement between you and D7Logic. By using our IT Services such as Computer/Laptop Repair, PC Build and Web Services you acknowledge that you have read, understood, and agree to be bound by the terms below and to comply with all applicable laws and regulations. They do not affect your statutory rights.

1. Our Agreement

1.1. D7Logic provides home users or (small) businesses with one-off assistance, advice, repair or technical support service for your computing devices either via a Drop-Off Service, On-Site Service or Remote Support Service by appointment.

1.2. By ordering services from D7Logic, you are entering into a contract with us. The terms below are important and set out our obligations to you and what you are agreeing to.

1.3. The Contract between us will only be formed when we have received a reasonable description of your support request. This will fall within the scope of our services, via oral, written or by conduct acceptance of our pricing structure and terms and conditions. If we do not accept your order for any reason, we will refund any payments already made.

2. Definitions

“D7Logic” or “D7LOGIC” or “D7Logic Engineer” or “engineer” or “technician” means a member of the D7Logic team.

“You” means the client who shall be treated as a business/commercial or domestic client according to our reasonable discretion

“Home” means the place where you live or a home you own (either as a second property or as a landlord) that is a private domestic property, including any garage or outbuildings connected to your home.

“Drop-Off” or “In-Office” or “Bring to us” means you visit our premise and bring your equipment to our location in order to perform technical support services for your computing devices

“On-Site Services” means one of our D7Logic engineers/technicians visits your home (or home office/business premises if you are a small business) in order to perform technical support services for your computing devices.

“Remote Support Services” means securely accessing your computer from another location via your broadband Internet connection and/or advising you via the telephone, email or online chat.

“Labour” means the practical work or physical work carried out by the technician on your computing devices

“Hardware” means computer systems (excluding software) and related parts.

“Software” means software products whether owned by customer or licensed directly to customer from a third party. “Data” means software, data, documents, information and or other digital files.

“Product” or “Products” includes Hardware and Software.

“Service” or “Services” include assistance, advice or technical support services for your computing devices.

“Peripheral” means any device with an external connection to the computer system such as printers, monitors, webcam, keyboards, mice, gaming controller, VR and scanners.

3. Customer Acknowledgment

3.1 Customer acknowledges agreement with these Terms of Sale/Service by the placement of an order/appointment to purchase a Product or Service from D7Logic via telephone on 07713 907663, Email (info@d7logic.uk), Online Chats (WhatsApp, Facebook, Instagram), or Online Contact/Booking Form on our website at https://www.d7logic.uk/.

3.2 We do not have a walk-in shop and only operate via appointments. Repairs are mostly carried out in our premises or on a call-out to your home or business. A collect, repair, and return service is available subject to client request and D7Logic agreement.

3.3 Unless otherwise agreed in writing before work commences, between D7Logic and the customer, these standard Terms and Conditions apply to all work undertaken by D7Logic on behalf of the customer.

4. Non-exhaustive list of types of work carried out and explanation of terms:

4.1 Consulting: seeking advice from a D7Logic technician.

4.2 Diagnosis: Software and or hardware, and or system analysis, and diagnosis of existing and potential problems, improvements, usage and impacts.

4.3 Specification: Software and or hardware, and or system specification, based upon analysis of customer requirements input, environment, how used and needs.

4.4 Design: Supply of software and or hardware, and or system design(s), prototype(s) or production unit(s); including where appropriate – documentation, manual(s), spares kit(s), prototype(s) and production unit(s)

4.5 Contracting: Software writing to customer supplied specification of programme requirements, including user interaction methods if any, programme function, programme error reporting, environment and platform to be used in, language(s) to be used. Contracting of another specified function as agreed beforehand.

4.6 Installation: Installation, cabling, setup and configuration of customer supplied equipment for customer’s application within one building on one site.

4.7 Prices: All work is charged at rates detailed on the D7Logic Price List. These prices are liable to change without prior notice or notification.

4.8 Copyright: D7Logic will hold copyright on all work carried out, however D7Logic may release copyright to the customer should this be requested in writing.

5. Payment, Quotation & Invoice

5.1 D7Logic will accept payment by Cash, PayPal, Stripe, Bank Transfer, Contactless (incl. Apple Pay, Google Pay or Samsung Pay), and all major Debit & Credit Cards in Pounds Sterling (GBP) only unless otherwise agreed.

5.2 For home callout service, or business on-site callout, a small call out fee will be charged, however this will be discussed during our quotation with you.

5.3 All customers who have not specifically agreed credit terms are immediately required to pay the full amount or remaining amount to be paid at completion of the agreed ad-hoc work or upon collection of your equipment.

5.4 For customers who have specifically agreed individual credit invoicing terms in writing, payment is on a 14 calendar days net basis, from date of invoice, payable by cash, electronic transfer of funds, BACS payment, PayPal, or Credit Card via PayPal or Stripe in the favour of “D7Logic” or to the payee or nominee listed on the invoice.

5.5 An estimate may be provided by D7Logic upon request. All quotes and estimates are at the current labour rate charge and in Pounds Sterling (GBP). The acceptance of an estimate or quotation for a repair or service and instruction to proceed by the Client either verbally by telephone, in person, or in writing (including email and message) shall also be deemed acceptance, agreement and understanding of the D7logic’s Terms of Service.

5.6 If for any reason you decide not to proceed with the repair but we had to fully disassemble your equipment, or perform a full diagnostics, on your request, we will charge a total of £20 for our time, payable at collection or delivery.

5.7 If an invoice is requested by the client, it will be created on the date of the service/repair day (or the first day if the service requires multiple visits). D7Logic will request the Client to provide a valid email address, as invoices are issued via email. If the client does not have a valid email address, then the client must inform D7Logic that they would like a printed paper copy. Invoices must be paid in full before or on the due date stated on the invoice. If full payment has not been received by the invoice due date then, D7Logic have the right to remove any discounts that have been applied to the invoice, and add an additional £10 for each week of non-payment. This penalty will be applied the day following the invoice due date, and a revised invoice will be issued to the client so that the new payment may be made immediately. A new revised invoice (including further penalty charges) will then be issued to the client every 7 days until payment has been made in full.

5.8 Invoices, Quotes and Payment history can be viewed and tracked on D7Logic’s Web Portal. The Portal is secured and requires Client’s Login Credentials to access, which will be setup and provided via Email after the first Invoice or Quotation.

5.9 The Contract will terminate upon completion of the agreed ad-hoc work.

6. Availability of Goods, Replacement Parts and Software Licenses

6.1 D7Logic does not stock replacement parts for any laptop, computer, other device or equipment, with the exception of some basic parts such as Hard Drives, SATA Cables and consumable parts i.e., BIOS/CMOS Batteries.

6.2 Computer/Laptop parts, replacement parts, any other hardware, or non-essential software licenses that is needed to complete a repair or service will be purchased by the client. This should ensure that any warranty will be under the client’s name with the supplier of the purchased item. D7Logic will be happy to advise on what needs to be purchased as best as we can.

6.3 D7Logic will purchase and provide Software Licenses for Operating Systems (Windows 10), Microsoft Office Products or Anti-Virus if requested by the client.

7. Commencement of Work

7.1 Work will commence at the prior agreed time and place between D7Logic and the customer, upon receipt of Purchase Order(s) or completion of a Job Sheet via telephone or by email, chat, online booking form or in person.

7.2 The customer will ensure that you or your representative (who must be at least 18 years old) must be present for the entire duration of our visit and have a basic knowledge of the service required or any problems encountered must be present, provide the D7Logic Technician with the requested username, password access details required to facilitate diagnosis or repair and will agree to follow our reasonable instructions.

7.3 Our D7Logic Technician will use reasonable endeavours to adhere to any appointment times for On-site Support, but we cannot always guarantee on time arrival. In case of delay, our D7Logic Technician will normally contact you to advise you of any delay. From time-to-time factors outside our reasonable control mean that we may have to reschedule an appointment. In such circumstances you can reschedule or cancel the appointment without penalty.

7.4 The Contract will terminate upon completion of the agreed ad-hoc work

8. Risk of a Repair or Service

8.1 Computers, Laptops and other technology devices can be very complicated. As with anything complicated, things can sometimes go wrong. No matter how much care D7Logic take when they are fixing or servicing your device, there is always a chance that something unexpected can happen resulting in the loss of data/files/software or damage to hardware. This is especially true if your device is in a precarious state to begin with before the repair or service.

8.2 Although D7Logic will take all reasonable effort to avoid any data, file loss or hardware damage, D7Logic, do not take any responsibility for any loss or consequential loss which may arise out of damage, destruction, or loss of any data/files or hardware while undertaking a repair or service.

8.3 D7Logic rely on information the client may have provided them. We will accept no liability for any loss or damage (including hardware or software) which arises out of incorrect or incomplete information provided by the client.

8.4 We highly recommend that you perform a backup of all your important data, files and software before any repair or service is attempted. Backups will remain the sole responsibility of the client, however we will try out very best to limit the risk of any data loss while performing a service or repair.

9. Ownership

9.1 Ownership of goods, software, parts, services, or results of services remains the property of D7Logic and is transferred upon receipt of all payments (cleared funds) in full.

10. Warranties & Refund

10.1 D7Logic provides a 30-day warranty on labour only repairs carried out on devices requested by the Client. This 30-day warranty excludes faults caused by the failure of other components after the repair has taken place, or by faults caused through the incorrect use of software or downloaded material, or by faults arising from accidental damage or incorrect use of the product, or client misuse. D7Logic makes no warranty for data, software or computer files either expressed or implied. The 30-day warranty also excludes repairs to hardware/software that has been fixed/patched to work for a limited time e.g., an item that is starting to fail, or could fail, and has been temporarily fixed.

10.2 If the same problem re-occurs within 30 days of the original call-out repair, and is not part of the above exclusions, D7Logic will undertake the labour to repair again without charge, up until the amount of time spent on fixing the problem originally. However, charges will be incurred should additional parts be required to complete the repair. D7Logic will always endeavour to inform the client if they feel that the repair is “beyond economical repair”.

10.3 If in the unlikely event the same problem happens that we have fixed or any fault which is related to the service provided we will either try again to fix the problem at no extra charge or, if we cannot fix the problem, we will refund your payment in full for the services performed. This excludes hardware issues, purchased and provided by the client.

10.4 As the client will purchase any required parts to perform a service or repair, warranty for said part/equipment (if any) will remain between the client and the “part seller” in which the client purchased from. In the unlikely event that a part has been ordered in error, or due to miss-diagnosis, the client is responsible for the return of the incorrect item, and any charges involved. It is the client’s responsibility to check that the “part seller” is trustworthy and any restrictions imposed by the “part seller” in regards to returns policy or other policies.

10.5 Any Software Licenses are non-refundable, unless the License Key was not activated and shared with the client.

10.6 All warranties commence from the date of invoice or receipt to the customer from D7LOGIC.

11. Errors and Omissions

11.1 D7Logic makes every effort to ensure the accuracy of the information published in our literature, quotes and on our Website. However, the documents and graphics published on this site may contain technical inaccuracies or typographical errors. D7LOGIC makes no representations about the suitability of the information and graphics presented on this site. All such documents and graphics are provided “as is” without warranty of any kind.

11.2 If an error is made and a product or service is listed at an incorrect price, D7LOGIC shall maintain the right to refuse or cancel any orders placed at the incorrect price. If the order has been confirmed and charged to your Credit Card, PayPal or Stripe Account, D7LOGIC shall immediately issue a credit in the amount of the incorrect price.

11.3 We do not guarantee D7LOGIC prices listed on other Websites or price engines.

12. Limitation of Remedies and Damages

12.1 Customer agrees that D7Logic liability and customer’s sole and exclusive remedy pursuant to any claim of any kind, including, but not limited to, a claim in contract, tort, negligence or strict liability shall be (i) repair or replacement, at D7Logic option, of defective Hardware or parts thereof, or (ii) a refund of the price allocable to the defective Hardware or part thereof if D7Logic is unable to effectively repair or replace such defect within a reasonable time. Customer shall not be entitled to a refund of any service charges paid to D7Logic. Any replacement Hardware or parts shall be new or serviceable used Hardware or parts and are warranted for the remainder of the original warranty period. UNDER NO CIRCUMSTANCES SHALL D7LOGIC OR ANY OF ITS AFFILIATES HAVE ANY LIABILITY WHATSOEVER FOR ANY COMPENSATORY, PUNITIVE, SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFIT OR REVENUE, LOSS OF USE, LOST PRODUCTION, LOST DATA, OR COST OF REPLACEMENT HARDWARE OR SOFTWARE.

12.2 Customer acknowledges and agrees that the performance of certain repair services to customer’s Hardware by D7Logic may void certain warranties provided by the manufacturer of such Hardware. CUSTOMER ACKNOWLEDGES AND AGREES THAT UNDER NO CIRCUMSTANCES SHALL D7LOGIC OR ANY OF ITS AFFILIATES HAVE ANY LIABILITY WHATSOEVER FOR ANY ACTUAL, COMPENSATORY, PUNITIVE, SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES AS A RESULT OF THE VOIDING OF ANY SUCH WARRANTIES.

13. Disclaimer

13.1 D7Logic makes every effort to ensure that the information published on this site is correct. However, we do not either warrant or assume any legal liability for the accuracy of any information disclosed.

13.2 D7Logic is not responsible for the contents of any off-site pages or links referenced. The presence of a hyperlink from a page does not imply any kind of endorsement of the content of these pages or links by D7Logic.

13.3 D7Logic cannot be held responsible for any special, direct, indirect or consequential loss or damage to users’ computers resulting from the use of this website or its services.

13.4 If any court or competent authority decides that any of the provisions of these Terms are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

14. Additional policies

14.1 Our Privacy Notice (Privacy Policy), which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using the Site, you consent to such processing and you warrant that all data provided by you is accurate.

14.2 Our Website Terms (Terms & Conditions), which sets out the rights and responsibilities of anyone using the site.

14.3 Our Disclaimer Notice (Disclaimer), which sets out to limit our liability for the outcome of the use of our site.

14.4 Our Cookie Policy (Cookie Policy), which sets out information about the cookies on the Site.

15. Copyright and Trade Mark

15.2 D7Logic is a registered ® Trademark. Under the Trade Marks Act 1994 of Great Britain and Northern Ireland, D7Logic has been registered under No. UK00003543828.