Frequently asked Questions

Do you have any Questions?


We repair all brand, “In & Out” of warranty Laptops, Desktop Computers and All-in-One Desktops.

We do not repair mobile phones or tablets.

We have some common spare parts in stock such as Hard Drives (HDD/SSD), however all other spare parts need to be purchased by the Customer. We will assist in sourcing the part and provide you with the web link to order. Once the spare part has arrived, you can bring it to us or we come to you and the repair will be done same-day.

We fix most problems in your home/business, but if the repair takes more time, or spare parts are required, we need to take your computer away for service. We offer collect and return service and we aim to return your computer to you next day, but if we have to order spare parts then it may take longer.

We are able to provide a limited repair service for Apple computers & MacBooks. Services such as OS Re-Installation, Hard Drive Replacement (MacBooks), Software Installation, Virus Removal and FAN cleaning (MacBooks).

Depending upon the nature of the repair, they can take anywhere from same-day to a few working days. Generally if parts need to be ordered for a repair it can take approximately 3-5 working days for the parts to arrive and be fitted.

We do not allow customers to wait while a repair is being carried out, this is due to Covid-19, Health and Safety and more importantly repairs can take a few hours to complete and engineers are not specifically working on one repair during this period.

We can repair most computers of any age, but sometimes this is not the case if we cannot obtain replacement parts or supported software.

Support & Location

Yes, we require all customer to book an appointment with us for their repairs. Same-Day appointments are available. This helps us to focus on your device and to guarantee same-day repairs.

We cover Mitcham, Sutton, Hackbridge, Carshalton, Wallington, Morden, Streatham, Croydon, Wimbledon, Purley and nearby area

Yes we do provide on-site repair services. Please note, due to the current COVID-19 Pandemic, we do not provide any home visits at the moment.

Yes you can. We provide drop off services and as soon as your repair is complete, we will give you a call and you can collect it.

There is no charge for home call service, or business on-site callout, which are within 2 miles of our base. If your location is outside this area, a small call out fee will be charged and will be included in the quoted price. please see our pricelist.

Yes we do. Our existing customer love the experience and convenience to get their “little” PC issues fixed within minutes via Remote Support. Our preferred program is “Team Viewer”, which allows us to control your desktop as you watch. We will speak to you throughout and let you know what we are doing so you are kept in the loop.


In reference to software repairs we offer a 1 week guarantee, if the problem re-occurs we will fix it at no extra cost. Hardware repairs we offer a 30 day guarantee on the service and generally all parts have a 1 year manufacturer warranty.

Please visit our detailed Price List here: PRICELIST

We accept the following payment methods: Cash, Bank Transfer, PayPal, Stripe and Online Payments via our Booking System.

No, all payments will be made after the repair is complete and you are satisfied with the result.

Yes, we are Microsoft & Cisco Certified, and also have other certification for hardware service. We have many years of experience and you can be assured of quality service.

We never remove or otherwise touch your data apart for backup purposes (which we’ll always go over with you first.) We take data security very seriously, and are trusted by large companies with their most sensitive data.

You can use the following methods:

Yes, you will know all costs before we do anything. There are no surprises and no hidden charges. We will only continue once you approve the repair.

Yes we do. We get discounted rates for some popular applications, such as for: Microsoft Windows 10, Microsoft Office Products, Anti-Virus and more.

Custom PC Builds

Yes of course. Based on your given budget, we will go through the options and also assist in compiling a list of components for your build. We will also provide individual web links (i.e. Amazon) for every component you chose, so you don’t order the wrong part by mistake.

When building a custom PC, you’re free to pick out specific parts that suit your needs best, thus ensuring that you don’t end up with any components that aren’t a good fit for you. Also think about future-proofing. Some prebuilt PCs out there might be using older CPUs and chipsets that can severely limit the upgradeability of your PC.

Most Standard and Gaming PCs can be built and returned to you same-day, if you book an early-hours appointment. Some Builds like High End or Liquid Cooling would require a bit longer, usually ready the next day.

Yes sure we can. We will look into your build and assist in troubleshooting. Sometimes it might be just a simple cabling issue, but if that’s not the case, we will gladly do the hard way by disassembling the whole build and start from scratch.

It depends. We would need to check your Case and your current components. First of all, a custom liquid cooling setup requires some extra space i.e. for the Radiator, Pump, Reservoir and Water Blocks. We will review and talk through the options with you and give you some advice how to accomplish this.

Water is over 700 times more dense and can absorb heat 23 times faster than air. Water Cooling allows us to achieve incredible performance by pushing your CPU and Graphics Card to their limits by overclocking, while maintaining safe temperatures.